Contact Us
We're here to help.
If you have any questions about your order, products, shipping, returns, or anything else, our customer support team is happy to assist you.
Customer Support
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Response Time
We typically respond to all inquiries within 24 business hours.
During weekends, holidays, or peak shopping periods, responses may take slightly longer. We appreciate your patience and understanding.
Order Tracking
If your order has already been shipped, you can check its delivery status using the tracking number provided in your shipping confirmation email.
If you have not yet received your tracking number or need assistance locating your shipment, please contact our support team.
Before Contacting Us
To help us resolve your request as quickly as possible, please include:
- Your Order Number
- Full Name
- Email Address used for the order
- A brief description of your question or issue
If your inquiry is about a damaged or incorrect item, please include clear photos to help us assist you more efficiently.
Company Information
Company Name
HONG KONG YUAN JUN INTERNATIONAL LIMITED
Registered Address
FLAT/RM 1D, 2/F, FU DAO BUILDING
98 Argyle Street
Kowloon, Hong Kong
Need Help?
Whether you have questions before placing an order or need assistance after your purchase, we're always happy to help.
📧 Email: support@timbreing.com
Thank you for choosing Timbreing.
We appreciate your trust and look forward to assisting you.
Frequently Asked Questions
Many common questions about shipping, returns, payments, and tracking can be found on our FAQ page.
If you can't find the answer you're looking for, feel free to contact us anytime.
Our Commitment
At Timbreing, we're committed to providing reliable products, secure shopping, and responsive customer support.
Every customer inquiry is important to us, and we'll always do our best to provide timely and professional assistance.